GENERAL TERMS AND CONDITIONS & GDPR POLICY

General terms and conditions

General terms and conditions
The following describes our general terms and conditions. These terms and conditions govern all bookings made with us via our website or by third parties. For questions, please contact our Front Desk, either by e-mail to [email protected] or by phone +46 (0)8-514 101 90​

Terms of accomodation at Johannesbergs Slott
When booking online, the number of persons, price, accomodation and other products
and services to be provided by the hotel will be stated on the confirmation received by the guest after ordering. Upon check in, the booking confirmation must be included and presented on request. It is the guest´s responsibility to check that the booking details on this
confirmation are correct. If something is not correct it is the responsibility of the guest to contact the reservation as soon as possible to make the change.
This can be done by phone +46 (0)8-514 101 90​ or e-mail [email protected]

Changes to orders and cancellations
The type of cancellation rules which apply to your booking will depend on the type of booking you have made. Always check which rules apply to your booking, as shown on the booking confirmation.

Change of reservations
This can be done by phone, subject to availability no later than 16.00 on the day of arrival.

Guaranteed until 16:00
The hotel is obliged to offer a room to a guest until 16:00 on the arrival date. If the guest has not cancelled the booking or arrived before this time, the hotel may cancel the booking without contacting the guest.

Guaranteed
The reservation has been guaranteed via a travel agency, company contract or by credit card. The hotel will keep the confirmed reservation open until 07:00 on the following morning. Cancellation of guaranteed reservations must be made no later than 16:00 on the arrival date. If the guest does not show up, or if the guest cancel after 16:00, the first night of the stay will be charged. In case of cancellation, the sum paid will be refunded on the first weekend free day after the cancellation has been confirmed by the hotel. Refund is made to the same card with which the payment was made. Please note that it may take up to 5 business days for the funds to appear in your account.

Payment
The guest pays for the time the room is booked, although check-in is not done.
The price of the stay is charged to the guest´s credit card.

Check in
Check in time from 15:00 until 21.00, check out time 11:00

Destruction
In case of damage and destruction in the room and other rooms at Johannesbergs Slott, you are responsible as guest or the person guarantees the booking. The cost of damage is charged afterwards and an administrative order of SEK 500. We would like to remind you that the entire Hotel Carlshamn is non-smoking. If smoking in the room, a cleaning fee of 2000 SEK is charged.

Liability for property
The supplier (Johannesbergs Slott) has no strict resonsibility for property stored in hotel rooms or in the supplier´s premises

Force majeure
Strikes, lockouts, fires, explosions, wars or similar war conditions, significant restrictions on deliveries or other circumstances beyond the supplier´s control, justify the supplier (Johannesbergs Slott) canceling the contratct without the obligation to pay damages.

Other
If your expected arrival time is after 18:00, you must contact the hotel to secure your booking. Phone +46 (0)8-514 101 90. Wi-Fi and our delicious breakfast are included in all booking. We offer free parking. Johannesbergs Slott has the right to refuse accommodation to guests. At Johannesbergs Slott, people sleep and rest at all hours of the day. Therefore , it is important that guests think of the other guests and do not talk loudly, scream or run in the corridors. For this reason as well as for the saftey of our staff and guests , we reserve the right to refuse accomodation for you and your company. Reasons for our decision may be that your behaviour and/or physical/mental state distrubs or causes concern among the other guests or- full payment for the accomodation cannot be paid.

​Privacy policy

Privacy policy
Information on the handling of personal data. Johannesbergs Slott protects your personal privacy and we want you to feel safe when you submit your information to us. For us, transparancy is important and we want to be open about how we process your personal data. In this privacy policy, we provide you with information about how we handle your personal data in connection with ordering and purchasing services from us, visiting our website, registering as a member or in other contacts with us. We process your personal data in accordance with the applicable Swedish Personal Data Act and the EU Data Protection Regulation GDPR. We at Hote Carlshamn are constantly working on privacy issues and our policy may be updated.
Responsibility for personal data
Johannesbergs Slott c/o Hotel Öresund Conference & Spa, Sofia Albertinas Plats , 261 31 Landskrona organisationsnummer 559005-1438 is responsible for the personal data collected and processed by Johannesbergs Slott. We have our own data procetion representative in Thanda Group. The representative handles all our companies within Thanda Group. The representative is our contact person for the Data Inspectorate. You can contact our Data Protection Officer at [email protected]. If you believe that our processing of your personal data does not match our description. You can reach the Data Inspection on their website www.datainspektionen.se
What personal information do we collect at Johannesbergs Slott?
When you book a room with us or make reservations for others, we process the personal information we need to be able to fulfill the booking and purchase agreements. This is information that we have received from you or that you have provided to us through a third party, travel agent / agent. We process your identity, name, phone number, email address and payment information. We sometimes save your passport number. If you have special requests during your stay or have allergies listed, this information is also saved. All your purchases are registered with us, room service, restaurant, vip packages and the like, so that we can deliver these services and that you can pay for them. This information is processed as long as it is necessary to fulfill the booking agreement and as long as current legislation and authorities require of us.

Payment details
Here is all the information we need to complete a purchase, payment and credit card details.Cardholder's name, card number, expiry date, or other form of payment. We do not have access to credit card information ourselves, but these are handled by affiliated bank providers. We handle payment information in a manner that complies with applicable laws.  
Membership, marketing, promotions and competitions
We use your personal information to provide information about promotions, offers, contests. This can be done through e-mail, ads, SMS, telephone calls and mail. Some of our campaigns can be run on third party websites and social media. This communication can be terminated at any time by contacting us on 0454-890 00 or [email protected] Membership and subscription of newsletters are valid until now with us.

Social Media
Every time you download or communicate with our social media, Facebook, Instagram and share publicly on our social network, we get access to your profile and the information you allow the network to share with us.

Camera surveillance
We collect pictures of you when you check in at our hotel. We do this to prevent crime and create security for our guests as well as our employees. Camera surveillance only occurs in public areas.

This is how your personal information is protected
Your personal data is only handled by competent personnel and is solely linked to their competence. We store your personal information in our booking system where only authorized personnel have access. This register is updated and deleted every year.

Suppliers and corporate customers
Suppliers, partners, contacts with our suppliers we process information about. This is done so that we can enter into and manage contracts and agreements, run and develop our company and recruit staff. The information consists of companies, name of contact person, telephone number, e-mail, position at the company, participation in our events or events. This information is stored as long as we believe that the person and the company are one of our company contacts.

Collection of personal data from others
In order to verify that our information about you is correct, we can compare your information with other sources, such as sources such as telephone directory, population register. Credit information can be provided and this credit information is obtained from other sources. Our partners and other companies within the Group can obtain information from when this is legal and required for us to be able to provide the service or communication with you that we need.
Disclosure of personal data
Your personal data will not be disclosed to third parties unless you consent to this. The exception is whether government rules or court permit us or impose this on us. Our internal data processing is not counted as extradition.

Cookies
We used cookies on our website. This is to improve your user experience. Johannesbergs Slott may also use third-party cookies. If you want to prevent our site from placing cookies on your computer, you can disable cookies in your browser.

Your rights
You are legally entitled to request information about what personal data we have stored on you. We will want to secure your identity before we disclose any information. We will respond to your request without undue delay and within one month. We will send the register extract to your address book address. You have the right to request that we erase all information we hold on you and consent to membership. It may be required that we retain some of your personal information after you request removal in order for us to fulfill our obligations under law.If you have any questions or concerns about our privacy policy, please contact us at: +46 (0)8-514 101 90